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Terms & Conditions

Last updated: 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the Micasino website available at micasino.uk (the “Website”) and any related services (the “Services”). By creating an account, accessing the Website, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.

In these Terms, “Micasino”, “we”, “us”, or “our” refers to the operator of the Website. “You” or “your” refers to the user/player.

1. Eligibility

You may use the Services only if:

  • You are at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher).
  • Online gambling is legal in the jurisdiction where you are located when accessing the Website.
  • You are not restricted from using the Services due to self-exclusion, responsible gaming restrictions, or legal/regulatory prohibitions.

We may request age and identity verification at any time. If you fail to provide required documents or information, we may restrict your account, withhold withdrawals pending verification, or close your account where permitted by law.

2. Account Registration & Security

  • You must register an account to use real-money features.
  • You must provide accurate, complete, and up-to-date information and keep it current.
  • Only one account per person/household/IP/device may be permitted, subject to our fraud and risk controls.
  • You are responsible for keeping your login credentials confidential and for all activity on your account.

If you suspect unauthorised access, contact us immediately and change your password.

3. Identity, KYC & Verification

To comply with legal and operational requirements, we may carry out “Know Your Customer” (KYC) checks, including verifying your identity, age, address, payment method ownership, and source of funds/wealth where appropriate. You agree to provide requested documentation promptly.

We may restrict deposits/withdrawals, suspend gameplay, or limit account functions until verification is completed. Any attempt to provide misleading or forged documents may result in account closure and other actions permitted by law.

4. Deposits, Withdrawals & Payments

All deposits and withdrawals are subject to our checks, internal risk controls, and the rules of the payment providers. Supported payment methods may include:

  • Banco de Chile
  • Banco do Brasil
  • Bradesco
  • Itaú
  • MasterCard
  • Santander
  • Scotiabank

Availability of payment methods can vary by location, currency, and verification status. Minimum/maximum transaction limits, fees, and processing times may apply and may change from time to time.

  • Deposits: You must deposit using payment methods that you are authorised to use. We may decline or return deposits where required by our controls or by payment providers.
  • Withdrawals: Withdrawals are processed to an approved payment method, typically the same method used to deposit, subject to anti-fraud and AML practices.
  • Chargebacks: Unjustified chargebacks or payment disputes may lead to account suspension, cancellation of bonuses, and recovery of funds where permitted.

5. Bonuses, Promotions & Wagering Requirements

From time to time, we may offer bonuses, free spins, cashback, or other promotions. Each promotion is subject to specific terms, including eligibility criteria, wagering requirements, game contribution, time limits, maximum bet rules, maximum winnings, and withdrawal restrictions.

  • By participating in a promotion, you agree to the applicable promotional rules.
  • We may void bonuses and related winnings where we reasonably believe there has been abuse, manipulation, or breach of the promotional terms.
  • Different games may contribute differently toward wagering requirements.

Where there is a conflict between these Terms and promotional terms, the promotional terms will apply to that promotion.

6. Fair Play, Prohibited Conduct & Game Integrity

You agree not to:

  • Use the Services for any unlawful purpose.
  • Exploit bugs, errors, or vulnerabilities, or use automated tools (bots/scripts) to gain an unfair advantage.
  • Collude with other players, engage in money laundering, fraud, or other suspicious activity.
  • Interfere with the operation of the Website or attempt unauthorised access to systems or data.

We may suspend or close accounts, void bets, withhold funds pending investigation, or take other measures where we reasonably suspect prohibited conduct. If a game malfunction, error, or display issue occurs, affected bets and winnings may be voided and corrected.

7. Responsible Gaming

We support responsible gaming. You can request tools such as deposit limits, session limits, cooling-off periods, or self-exclusion (subject to availability and verification). If you believe you may have a gambling problem, seek help from professional support organisations available in Great Britain.

We reserve the right to apply responsible gaming measures (including account restrictions) where we reasonably consider it necessary.

8. Account Closure, Suspension & Inactive Accounts

You may request account closure at any time by contacting support. We may suspend or close your account if we believe you have breached these Terms, if required by law, or for security and risk reasons.

Accounts that remain inactive for extended periods may be treated according to our operational policies, which may include administrative handling consistent with applicable rules and our record-keeping requirements.

9. Intellectual Property

All content on the Website, including text, graphics, logos, software, and game content, is protected by intellectual property laws and is owned by or licensed to Micasino. You may not copy, reproduce, distribute, or create derivative works from any part of the Website without our prior written consent, except as permitted by law for personal use.

10. Privacy

Your use of the Services is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect personal data. By using the Services, you acknowledge that you have read and understood these policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Micasino will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from or related to your use of (or inability to use) the Website or Services.

We do not guarantee uninterrupted or error-free operation of the Website. Maintenance, technical issues, or third-party disruptions may occur.

12. Changes to the Services and Terms

We may update or modify the Website, Services, or these Terms from time to time. Where appropriate, we will post the updated Terms on this page and update the “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

13. Complaints & Dispute Resolution

If you have a complaint, please contact customer support and provide relevant details of your concern. We will review and respond within a reasonable timeframe. Where a dispute relates to gameplay, the game provider logs and our system records may be used to help determine the outcome.

14. Governing Law & Jurisdiction

These Terms are governed by the laws applicable to the operator’s licensing and corporate arrangements, and disputes will be handled in accordance with the applicable legal framework, subject to mandatory consumer protections that may apply in your place of residence.

15. Licensing Information

Micasino is operated under a licence issued by the Curaçao Gaming Control Board (GCB).

16. Contact

For questions about these Terms or your account, please contact Micasino support via the contact options available on micasino.uk.

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