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Responsible Gaming

At Micasino, we believe gaming should remain a form of entertainment. This Responsible Gaming page explains the practical steps you can take to stay in control, how we support safer play, and where you can find independent help in the UK. This information applies to the Micasino website at micasino.uk ("the Website").

Our commitment

Micasino is committed to promoting responsible gaming and reducing gambling-related harm. We encourage players to make informed choices, set personal boundaries, and seek support early if gaming stops feeling fun or manageable.

Operator information: Micasino operates under a licence issued by the Curaçao Gaming Control Board (GCB).

Keeping play enjoyable

Responsible gaming starts with simple habits:

  • Play for entertainment, not as a way to make money or recover losses.
  • Decide in advance how much time and money you can afford to spend.
  • Take regular breaks, and avoid playing when tired, stressed, or under the influence of alcohol or substances.
  • Keep track of deposits and spending across all gambling websites you use.

Safer play tools

To help you manage your play, you can use responsible gaming tools available in your account settings (where applicable) or by contacting our support team. Options may include:

  • Deposit limits (daily/weekly/monthly) to control how much you can add to your account.
  • Wagering or loss limits to help keep spending within your comfort zone.
  • Session reminders to track the time you spend playing.
  • Cool-off periods (time-out) to pause gameplay for a set period.
  • Self-exclusion for longer-term blocking of access to your account.

If you would like to request a limit, cool-off, or self-exclusion, please contact customer support via the channels listed on the Website. We will act on your request as soon as reasonably possible.

Self-exclusion (taking a longer break)

Self-exclusion is intended for players who feel they are not in control of their gambling. During an active self-exclusion period:

  • You will be prevented from accessing your account for gameplay.
  • Marketing communications may be restricted in line with your request and applicable processes.
  • We may ask for verification information to ensure the exclusion is applied correctly and securely.

Please note: self-exclusion applies to your Micasino account on this Website. If you gamble on other operators, you should consider self-excluding with them as well.

Recognising signs of problem gambling

It may be time to take a break and seek support if you recognise any of the following:

  • Spending more money or time than you planned.
  • Chasing losses or feeling pressured to win back money.
  • Borrowing money, selling possessions, or falling behind on bills due to gambling.
  • Hiding gambling from friends or family.
  • Feeling anxious, irritable, or depressed when not gambling.
  • Gambling affecting work, studies, relationships, or wellbeing.

Support in Great Britain (independent help)

If you are in Great Britain and need confidential advice, the following organisations can help:

If someone else’s gambling is affecting you, these organisations can also provide advice for friends and family.

Underage gambling and age verification

Gambling is not for children. You must be of legal age to use Micasino. We take measures to prevent underage play and may request verification documents to confirm identity and age.

Parents and guardians are encouraged to supervise online activity and use parental controls where appropriate. You may find the following tools helpful:

Payment awareness

To help you manage spending, we recommend keeping a record of deposits and using payment methods that fit your budgeting needs. Payment methods available on Micasino may include Banco de Chile, Banco do Brasil, Bradesco, Itau, MasterCard, Santander and Scotiabank (availability may vary by player location and verification status).

Data, privacy and marketing preferences

If you would like to reduce marketing messages or adjust communication preferences, you can do so in your account settings (where available) or by contacting support. We encourage you to take control of the information and offers you receive, especially if you are trying to cut down or take a break.

Contact us

If you would like to set a limit, request a cool-off period, self-exclude, or discuss any responsible gaming concern, please contact the Micasino support team via the options shown on micasino.uk. We will treat requests confidentially and aim to respond promptly.

Last updated: 2026

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