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Privacy Policy

Last updated: 2026

This Privacy Policy explains how Micasino (the “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you access or use our website at micasino.uk (the “Site”) and related services (the “Services”).

By using the Site or Services, you acknowledge that you have read and understood this Privacy Policy.

1) Who we are

Brand: Micasino
Website: micasino.uk
Licence: Curaçao Gaming Control Board (GCB)

This Privacy Policy is intended for users in the United Kingdom (GB). Where UK data protection laws apply to our processing, we will handle personal data in line with applicable requirements.

2) Information we collect

We may collect the following categories of information:

  • Account and identification data: name, date of birth, username, password (stored in an encrypted/hashed form), email address, phone number, address, and other information you provide during registration or profile updates.
  • Verification (KYC) data: copies of identity documents, proof of address, age verification, source-of-funds/source-of-wealth information, and related verification notes where required for compliance and fraud prevention.
  • Financial and transaction data: deposit and withdrawal information, payment method details (processed securely), transaction history, bonuses, and chargeback/dispute information.
  • Gameplay and usage data: gameplay history, bets, session activity, responsible gaming settings, and interactions with features on the Site.
  • Device and technical data: IP address, browser type, operating system, device identifiers, time zone, language, referring URLs, log files, and diagnostic data.
  • Communications: customer support messages, emails, chat transcripts, call records (where applicable), and feedback.
  • Cookies and similar technologies: information collected via cookies, pixels, SDKs, and similar tracking technologies (see Section 8).

3) How we use your information

We use personal information to:

  • Provide, operate, and improve the Site and Services (including account creation and management).
  • Process deposits and withdrawals and maintain accurate transaction records.
  • Verify identity, age, and location where required; perform anti-fraud checks; and ensure platform security.
  • Comply with legal and regulatory obligations linked to our licensed operations, including responsible gaming and anti-money laundering (AML) requirements.
  • Respond to support requests and communicate with you about service-related matters.
  • Personalise content, offers, and user experience where permitted.
  • Send marketing communications where you have consented or where permitted by applicable law (you can opt out at any time).
  • Detect, prevent, and investigate prohibited activity, abuse, security incidents, and breaches of our Terms.

4) Legal bases for processing

Depending on the context and applicable law, we process personal data on one or more of the following grounds:

  • Contract: to provide the Services you request and to manage your account.
  • Legal obligation: to meet regulatory, licensing, AML, fraud prevention, and record-keeping requirements.
  • Legitimate interests: to secure our Services, prevent fraud, improve performance, and maintain business operations (balanced against your rights).
  • Consent: for certain marketing communications and optional cookies/technologies (where required). You may withdraw consent at any time.

5) How we share your information

We may share personal information only as necessary and in line with this Privacy Policy, including with:

  • Payment providers and banks to facilitate deposits/withdrawals and fraud prevention, including: Banco de Chile, Banco do Brasil, Bradesco, Itau, MasterCard, Santander, and Scotiabank (as applicable to your chosen method).
  • Verification, compliance, and fraud-prevention providers (e.g., KYC/AML screening, identity verification, risk monitoring).
  • IT, hosting, analytics, and security vendors that help us operate and protect the Site.
  • Customer support tools used to manage communications and tickets.
  • Professional advisers (e.g., auditors, legal counsel) where necessary.
  • Regulators, authorities, and law enforcement where required by law, to protect rights and safety, or to prevent fraud and security threats.
  • Corporate transactions such as a merger, acquisition, reorganisation, or sale of assets (with appropriate safeguards).

We do not sell your personal information.

6) International data transfers

Your information may be processed in countries outside the UK. Where we transfer personal data internationally, we implement appropriate safeguards designed to protect your information (for example, contractual protections and security controls) as required by applicable law.

7) Data retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal, regulatory, accounting, and reporting requirements. Retention periods vary depending on the type of information and why we need it. When information is no longer required, we will securely delete or anonymise it, unless we are legally required to keep it.

8) Cookies and similar technologies

We use cookies and similar technologies to:

  • Enable core site functionality (for example, login and security).
  • Remember preferences and improve user experience.
  • Measure and analyse site performance.
  • Support marketing and advertising (where permitted and where you have provided any required consent).

You can control cookies through your browser settings and, where available, through our cookie preferences tools. Please note that disabling certain cookies may affect site functionality.

9) Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit where appropriate, access controls, monitoring, and secure storage practices. No method of transmission or storage is 100% secure; however, we work to maintain a level of security appropriate to the risks.

10) Your rights and choices (UK/GB)

Subject to applicable law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where applicable).
  • Request restriction of processing.
  • Object to processing (including certain marketing or processing based on legitimate interests).
  • Request portability of the data you provided to us.
  • Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details in Section 13. We may need to verify your identity before fulfilling a request.

11) Marketing preferences

If you opt in to marketing, we may send you promotional messages by email, SMS, push notifications, or other channels (depending on your settings). You can opt out at any time by using the unsubscribe link in our messages or by updating your account preferences (where available). Service-related and regulatory messages (e.g., account security or important changes) may still be sent.

12) Children’s privacy

The Site and Services are not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, please contact us so we can take appropriate steps.

13) Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us via our support channels on micasino.uk.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated version on this page and update the “Last updated” date above. Continued use of the Site after changes take effect means you accept the updated policy.

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