Contact Us

Need help with your Micasino experience? Our support team is here to assist with account access, verification, payments, bonuses, and technical issues. Please use the official channels listed on this page to contact us via micasino.uk.

How to reach Micasino Support

For the fastest resolution, contact us through the support options available in your account area on micasino.uk. When possible, include your registered email address and a brief description of the issue.

Account & login: password resets, access issues, security checks
Payments: deposits, withdrawals, pending transactions, limits
Verification (KYC): document submission, approval status
Technical support: loading errors, gameplay issues, device/browser troubleshooting
Bonuses & promotions: eligibility, wagering questions, missing bonuses

Payments we can help with

If your enquiry relates to a deposit or withdrawal, please mention the payment method used and the date/time of the transaction. Micasino supports the following payment methods:

Banco de Chile
Banco do Brasil
Bradesco
Itau
MasterCard
Santander
Scotiabank

Before you contact us

To help us resolve your request быстрее, please prepare:

Your username or registered email address
A short summary of the issue (what happened and what you expected)
Relevant screenshots or error messages (if applicable)
For payment queries: the method used, amount, and approximate time of the transaction

Security & privacy

For your protection, never share your password or full card details. Our team may ask you to confirm certain information to verify account ownership. Any personal data is handled in line with our policies on micasino.uk.

Regulatory information

Micasino operates under the Curaçao Gaming Control Board (GCB) licence. If you have a complaint, please contact support first so we can try to resolve the matter promptly.